TERMS AND CONDITIONS
TURN WILD – TERMS AND CONDITIONS 2026
Revision date: 9 November 2026
1. Parties and Definitions
Your contract is with Global Command Ltd trading as Turn Wild, company registration number 08633385, registered office 3rd Floor, Great Titchfield House, 14–18 Great Titchfield Street, London W1W 8BD, United Kingdom ("Turn Wild", "the Company", "we" or "us").
"Client" means the person, School or other organisation entering into the booking contract with Turn Wild. "Participant" means the person taking part in the expedition. "School" or "Group Organiser" means a school or organisation supporting or organising a group expedition, whether or not it is the contracting Client.
School and organised group bookings may operate in either of two ways:
• Where a School or organisation contracts and pays Turn Wild on behalf of a group, that organisation is the Client and is responsible for the payment, cancellation and other contractual obligations applying to the group booking.
• Where participants or their parents/carers book and pay Turn Wild directly, the person making the booking is the Client for that participant and the School acts as the School/Group Organiser unless otherwise agreed in writing.
For direct-parent school bookings, the School/Group Organiser may nominate or provide Turn Wild with the participants eligible to join the expedition before individual bookings are accepted. The School remains responsible for the school-side responsibilities agreed with Turn Wild, including providing the agreed number of suitable School Leaders and reasonable cooperation with expedition preparation and delivery.
Where a direct-parent school expedition depends upon the continued participation and cooperation of the School/Group Organiser, and the School later withdraws its participation or support for reasons not attributable to Turn Wild, Turn Wild will first consider whether reasonable alternative arrangements can allow the expedition to proceed. If it cannot reasonably proceed, any refund or cancellation charges will be determined having regard to these Terms, services already provided, costs and commitments incurred, amounts reasonably recoverable or avoided, applicable insurance and Turn Wild's obligations under applicable package travel law.
Participants and parents/carers remain responsible for the individual obligations applying to them under these Terms, including medical and health disclosure, passports and travel documentation, behaviour, training and preparation requirements, and additional costs expressly made their responsibility.
2. The Contract
The Contract comprises these Terms and Conditions, the specific expedition itinerary or programme, the booking or application form, the booking confirmation and any Commercial Agreement or other written document expressly incorporated into the booking.
Where there is a conflict between documents, any specific written Commercial Agreement will apply to the extent of that specific commercial term; otherwise these Terms and Conditions will prevail.
3. Booking, Deposit and Client Money Protection
A booking is confirmed once Turn Wild has received the required booking information and deposit and has confirmed acceptance in writing.
All client monies are paid into Turn Wild's designated Client Trust Account and remain protected until required to pay suppliers, accommodation providers, transport providers or other costs directly associated with the expedition.
Turn Wild may decline a booking before acceptance and, where appropriate, refund monies received.
4. Price, Balance of Payment, Flights and Group Numbers
The Client must pay the balance of the expedition price and any notified additional agreed costs by the date shown on the booking confirmation, invoice or Commercial Agreement. Where no different date is specified, the balance is due no later than 50 days before departure. Bookings made after the balance due date must be paid in full on booking.
For international payments, the Client is responsible for ensuring that the full GBP Sterling amount is received after bank charges and currency conversion costs.
Where flights are arranged by Turn Wild through an appointed travel agent, the flight element may become non-refundable once full payment has been made to the agent or airline. Any such non-refundable flight commitment will be taken into account when calculating any cancellation refund.
Group prices may be based on a stated minimum or anticipated number of participants. Where individual participants cancel after their bookings have been confirmed, the applicable cancellation provisions will apply and the price payable by remaining confirmed participants will not normally be increased solely because of those individual cancellations.
Where the School/Group Organiser materially reduces the proposed group size before individual bookings are confirmed, or confirmed numbers fall below a stated minimum required for the expedition to operate, Turn Wild may review the price, staffing or other arrangements and propose reasonable amendments. Where the expedition cannot reasonably operate at the reduced numbers, Turn Wild may cancel in accordance with these Terms and applicable package travel law.
Failure to pay the balance by the required date may be treated as cancellation by the Client.
5. Passports, Visas, Medical Information and Fitness to Participate
Participants are responsible for having the correct and valid passport, visa and other entry documentation required for travel. Where the participant is under 18, the parent/carer is responsible for ensuring these requirements are met.
Turn Wild will provide such general passport, visa and entry information as it is required to provide, but participants and parents/carers remain responsible for supplying accurate personal information and obtaining the documents required for that participant, except where Turn Wild has expressly agreed to obtain a particular document on their behalf.
If a participant is unable to travel, is refused carriage or is refused entry because they do not have the required passport, visa or other documentation, Turn Wild will not be responsible for the resulting loss of unused services or reasonable additional costs except where the failure results from an error by Turn Wild or a supplier acting on its behalf. Reasonable additional costs may include replacement or additional travel, accommodation, transport and necessary supervision or escort costs and will normally be the responsibility of the participant or, where under 18, their parent/carer.
Where a participant loses or damages their passport, visa or other essential travel documentation during the expedition, Turn Wild will provide reasonable assistance in obtaining replacement or emergency documentation and arranging necessary changes to travel. Reasonable additional costs will normally be the responsibility of the participant or parent/carer, subject to applicable insurance, unless the loss results from the negligence or failure of Turn Wild or a person for whom Turn Wild is legally responsible.
Participants and, where applicable, parents/carers must provide complete and accurate medical, health and support information reasonably requested by Turn Wild and must promptly notify Turn Wild of any material change in health, medical condition, medication, fitness or support needs arising after information has been supplied and before or during the expedition.
Participants and parents/carers must not knowingly withhold information which may reasonably be relevant to safety, welfare, fitness to participate, supervision requirements or insurance cover. Failure to disclose relevant information may affect participation and insurance cover.
Where incomplete, inaccurate or withheld information, or a required change that was not disclosed, directly causes reasonable additional costs, those costs may be charged to the participant or, where under 18, their parent/carer. This may include additional medical arrangements, accommodation, transport, changed travel, additional staffing, supervision or escort costs.
Where significant medical, health or support information is first disclosed or materially changes shortly before departure, Turn Wild may reassess whether the participant can safely take part. Turn Wild is not required to accept an unknown or unassessed level of medical, behavioural or supervision risk. Turn Wild may seek appropriate medical, insurance or specialist advice before making a decision.
Where Turn Wild cannot, within the time reasonably available, obtain sufficient information or professional advice to determine whether the participant can safely take part or what reasonable support is required, Turn Wild may refuse or restrict participation. Where the circumstances are personal to the participant and are not caused by a failure by Turn Wild, this will not normally be treated as cancellation by Turn Wild and the applicable cancellation provisions will apply.
Where participation remains reasonably possible but additional measures are required because of newly disclosed information, Turn Wild may require agreement to those measures before participation. Reasonable additional costs directly attributable to those measures may be charged to the participant or parent/carer.
5A. Medication and Personal Equipment
Participants must bring sufficient personal medication for the expedition and a reasonable contingency for travel delays. Medication should remain in its original packaging where practicable and must comply with the laws of the countries visited. Participants and parents/carers must tell Turn Wild about relevant medication and any assistance, storage or administration arrangements required before departure.
Emergency medication, including prescribed adrenaline auto-injectors, asthma inhalers and diabetic medication, must remain readily accessible in accordance with the participant's agreed medical arrangements. For children and young people, responsibility for carrying, storing and administering medication must be agreed with the School and parent/carer where applicable. Turn Wild cannot guarantee replacement medication will be available in a remote location.
Participants must provide the suitable personal clothing and equipment identified in the expedition equipment list unless the booking documents state that Turn Wild will provide or hire those items. Turn Wild may inspect equipment and require unsuitable items to be replaced or hired before an activity. Any additional cost must be reasonable and reflect the agreed responsibilities for providing equipment.
Where essential equipment is missing or unsuitable and safe participation cannot reasonably be arranged, Turn Wild may restrict participation. Any refund or additional cost responsibility will be determined under these Terms, the booking arrangements and applicable law, taking account of any failure by Turn Wild.
6. Cancellation by the Client
Cancellation must be made in writing by the person or organisation that made the booking.
Unless a different cancellation scale is stated in the Commercial Agreement or booking confirmation, the following charges apply:
• More than 50 days before departure – loss of deposit.
• 30–50 days before departure (inclusive) – 50% of the total expedition price.
• Less than 30 days before departure – 100% of the total expedition price.
Cancellation charges reflect the fact that Turn Wild incurs substantial costs before departure, including staffing, administration, training, accommodation, transport, supplier commitments, insurance and other expedition costs.
Cancellation charges apply regardless of whether the participant intends to make, or is able to make, a travel insurance claim. Eligibility for reimbursement under an insurance policy is separate and will be determined by the insurer.
A late cancellation by an individual participant does not entitle the remaining participants to a reduction in price and will not normally alter the agreed financial basis of the group booking.
After departure, no refund will normally be payable for services voluntarily not used by the participant. Any reasonable additional costs arising from a participant's voluntary departure from the itinerary will normally be their responsibility or, where under 18, their parent/carer's responsibility.
7. Cancellation by Turn Wild
Turn Wild may cancel an expedition where it is prevented from performing the package because of unavoidable and extraordinary circumstances, where minimum numbers have not been achieved, or for another lawful reason set out in the Contract.
Where Turn Wild cancels, refunds and any alternative arrangements will be dealt with in accordance with applicable package travel law and the circumstances of the cancellation. Turn Wild will not rely on these Terms to exclude statutory refund rights which cannot lawfully be excluded.
Where a minimum group number stated in the booking documents has not been reached by the stated decision date, Turn Wild may cancel the expedition and provide the refund required under the applicable booking terms and law.
8. Travel Advice, Unavoidable and Extraordinary Circumstances
Turn Wild will take account of relevant official travel advice, including current UK Foreign, Commonwealth & Development Office advice, when assessing whether an expedition can safely and lawfully operate.
Where unavoidable and extraordinary circumstances at the destination or its immediate vicinity significantly affect performance of the package or carriage to the destination, the rights of the Client and Turn Wild will be determined in accordance with applicable package travel law.
Turn Wild will not automatically cancel an expedition merely because circumstances have changed if the expedition can still be operated safely and lawfully through reasonable alternative arrangements.
9. Transfer of Booking
A Client may transfer a package booking to another person who satisfies all conditions applicable to the expedition by giving Turn Wild reasonable notice in writing or another durable medium. Notice given at least seven days before the package starts will always be treated as reasonable. Turn Wild will explain any practical requirements and applicable transfer costs.
Turn Wild will charge only reasonable costs actually incurred as a result of the transfer, including any evidenced supplier charges and administration costs. Total transfer charges will not exceed those actual costs. Turn Wild will inform the Client of the charges and provide proof of the costs. There is no automatic fixed £100 transfer fee. Where a requested transfer cannot lawfully or reasonably be completed, Turn Wild will explain the reasons and any applicable cancellation provisions, without restricting statutory transfer rights.
For a package booking, the original Client and transferee are jointly and severally liable for the balance of the package price and the applicable transfer costs, to the extent required by law.
10. Changes, Supplier Failure and Disruption
The nature of expedition travel requires flexibility. Turn Wild may make reasonable changes to an itinerary, route, accommodation, activities, transport or other arrangements where necessary for safety, operational reasons or circumstances beyond its reasonable control.
Where circumstances affect part of an expedition but suitable alternative arrangements can reasonably be provided, Turn Wild may provide an alternative programme rather than cancel the expedition. Alternative arrangements will be provided in accordance with applicable package travel law and, where required, without additional charge to the Client. Where an alternative is of lower quality, any applicable price reduction will be dealt with as required by law.
Where a proposed change before departure amounts to a significant change to the main characteristics of the package, Turn Wild will inform the Client and explain any applicable rights.
Where a travel service included in the package is not performed in accordance with the booking, including where a contracted supplier fails, Turn Wild will take reasonable steps to remedy the lack of conformity and, where required by law, provide suitable alternative arrangements. Turn Wild remains responsible for performance of package travel services to the extent required by applicable law.
Where flights or other transport forming part of the package are delayed, cancelled or materially changed by the carrier, Turn Wild will provide reasonable assistance and make arrangements required of it under applicable law. Turn Wild may seek reimbursement or recovery from the carrier, insurer or other responsible supplier. Participants must provide reasonable cooperation with any recovery process.
Where unforeseen circumstances cause disruption during an expedition, Turn Wild may make reasonable alternative arrangements necessary for the safety, welfare and continuation of the group, including additional accommodation, meals, transport or itinerary changes. Turn Wild may initially meet reasonable costs where necessary to resolve the situation promptly. Ultimate responsibility for those costs will depend on the cause of the disruption, supplier or carrier obligations, insurance, these Terms and applicable law.
Where, after departure, Turn Wild reasonably determines that the expedition cannot safely continue and suitable alternative arrangements cannot reasonably be provided, Turn Wild may terminate or curtail the expedition and make arrangements reasonably necessary for the safe return or onward care of the group. Any refund, price reduction or additional cost responsibility will be determined in accordance with services already provided, amounts recoverable from suppliers or insurers, the circumstances giving rise to the curtailment and applicable law.
11. Participant Responsibility, Illness, Injury and Personal Costs
Participants must act reasonably and take appropriate care of themselves, their belongings and essential personal equipment.
Where a participant becomes ill or injured during an expedition, Turn Wild may make reasonable arrangements necessary for that participant's welfare, including medical assistance, additional accommodation, meals, transport, supervision, evacuation or changes to travel arrangements.
Any reasonable additional personal costs arising as a result of the participant's illness or injury will normally be the responsibility of the participant or, where under 18, their parent/carer, except where those costs are covered by insurance or are required by law to be borne by Turn Wild. Where applicable, Turn Wild will assist with seeking recovery of eligible costs under the relevant travel insurance policy.
Participants are responsible for their personal belongings, medication and essential equipment. Where an item is lost, damaged or unavailable and replacement or alternative arrangements are reasonably required, Turn Wild will provide reasonable assistance where practicable. Reasonable additional costs will normally be the responsibility of the participant or parent/carer, subject to applicable insurance, unless the loss or damage results from negligence or failure by Turn Wild or a person for whom Turn Wild is legally responsible.
Participants may be responsible for reasonable costs arising from loss of or damage to accommodation, equipment or other property where the loss or damage is caused by their deliberate, reckless or negligent actions. Turn Wild will not charge an individual participant for damage unless there are reasonable grounds for concluding that the participant was responsible. Participants will not be charged for fair wear and tear or damage which cannot reasonably be attributed to their actions.
Where a participant misses a departure or connection because of their own late arrival or other circumstances for which Turn Wild is not responsible, Turn Wild will provide reasonable assistance where practicable. Reasonable additional costs, including replacement travel, accommodation, meals, transfers and necessary escort or supervision, will normally be the responsibility of the participant or parent/carer. No refund will normally be payable for services missed as a consequence.
Where a participant or parent/carer requests travel, accommodation or other arrangements which differ from the agreed group itinerary, Turn Wild may agree at its discretion where the arrangements are reasonably practicable and do not compromise safety or expedition operations. Any additional costs, including changed flights, transfers, accommodation, administration, supervision or escort costs, will be the responsibility of the participant or parent/carer.
12. Liability and Responsibility for the Package
Turn Wild will perform its contractual obligations with reasonable skill and care and will be responsible for the performance of travel services included in a package to the extent required by applicable law.
Turn Wild is not responsible for losses which are attributable to the Client or participant, to an unconnected third party whose actions could not reasonably have been foreseen or avoided, or to unavoidable and extraordinary circumstances, except to the extent applicable law provides otherwise.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence to the extent such liability cannot lawfully be excluded.
Participants acknowledge that expeditions may involve remote environments, altitude, physical exertion, uneven terrain, weather exposure, delayed access to medical care and evacuation, and other inherent risks which cannot be eliminated completely even with appropriate planning and risk management.
13. Travel Insurance
Participants must have the insurance required for the expedition. Where Turn Wild arranges group travel insurance as part of the package, the cover is subject to the insurer's policy terms, conditions, exclusions, limits and claims requirements.
Where a participant uses separate insurance, Turn Wild may require evidence that it provides appropriate cover for the expedition, including medical expenses, repatriation and relevant activities.
Where circumstances may give rise to an insured claim, participants, parents/carers, School Leaders and Turn Wild must provide reasonable cooperation with the insurer and its emergency assistance service. Turn Wild cannot guarantee that any particular claim will be accepted.
For serious illness, injury, hospitalisation, evacuation or potential repatriation, the relevant emergency assistance service should be contacted as soon as reasonably practicable in accordance with the applicable policy and Turn Wild's emergency procedures.
14. Acceptance of Risk and Fitness
Participants acknowledge the inherent risks involved in expedition travel and activities and agree to follow reasonable safety instructions and expedition procedures.
Turn Wild may require appropriate medical or fitness information or professional confirmation where reasonably necessary to determine whether a participant can safely take part.
15. Expedition Leader Authority, Medical Decisions and Early Return
Turn Wild will appoint Expedition Leader(s) to represent the Company. Participants must comply with reasonable instructions given by Turn Wild Expedition Leaders, School Leaders, local guides and other persons responsible for safe delivery.
Turn Wild may restrict or terminate participation where, having regard to available medical or professional advice and the circumstances at the time, it reasonably considers this necessary to protect the health, safety or welfare of the participant or group.
Where medical assessment, evacuation, descent, hospital treatment, removal from an activity or early return is reasonably considered necessary, Turn Wild may take appropriate action notwithstanding a participant's or parent/carer's preference that the participant should continue. Where reasonably practicable, Turn Wild will consult the School and parent/carer and take account of relevant medical and insurer advice.
Where a participant under 18 wishes to leave an expedition or return home early, Turn Wild will consult the School and parent/carer as appropriate. Where it is agreed that the participant will return home and the early departure is not required because of a failure by Turn Wild, the parent/carer will be responsible for reasonable additional costs, including replacement or amended travel, transfers, accommodation, meals and, where reasonably necessary, the travel, accommodation and other reasonable costs of an accompanying adult or escort. No refund will normally be payable for unused expedition services resulting from that voluntary early departure
16. Behaviour, Conduct and Termination of Participation
Participants are expected to behave responsibly and respectfully, comply with reasonable instructions, comply with the laws and regulations of countries visited, and avoid conduct which endangers themselves or others or materially disrupts the expedition.
Turn Wild may, in consultation with the School where reasonably practicable, restrict or terminate a participant's continued participation where behaviour:
• presents or is reasonably considered likely to present a risk to their own safety or the safety or welfare of others;
• involves serious or persistent refusal to follow reasonable safety or behavioural instructions;
• involves bullying, harassment, violence, threatening behaviour, prohibited drugs or alcohol, criminal activity or other serious misconduct;
• causes significant disruption to the expedition or group; or
• otherwise makes continued participation unreasonable in the circumstances.
Where appropriate and proportionate, reasonable steps will normally be taken to address behaviour before participation is terminated. Immediate action may be taken where necessary to protect safety or welfare.
If participation is terminated, Turn Wild and the School will make appropriate supervision and, where necessary, early return arrangements. Reasonable additional costs arising directly from the participant's behaviour may be charged to the participant or parent/carer, including additional or replacement flights, transport, accommodation, meals, rebooking and necessary escort or supervision costs.
Where a participant's deliberate, reckless or unlawful conduct results in police involvement, detention, legal proceedings or other intervention by local authorities, Turn Wild will provide such reasonable assistance as is appropriate. Reasonable additional personal costs arising directly from that conduct may be charged to the participant or parent/carer. Turn Wild is not responsible for fines, penalties or other sanctions imposed personally upon the participant.
Travel insurance should not be assumed to cover cancellation, curtailment or other costs resulting from misconduct. Any claim is determined by the insurer.
16A. Training, Preparation and Suitability to Participate
Participation may be conditional on satisfactory completion of compulsory training, preparation, medical information, fitness requirements, meetings or other preparatory activities identified by Turn Wild or the School.
Required training and preparation form part of Turn Wild's risk-management process for both participants and School Leaders and may be used to identify fitness, behaviour, medical or support needs, group-management issues, leadership requirements and other matters relevant to safe delivery.
Where concerns are identified, Turn Wild will normally raise them with the participant, parent/carer and School as appropriate and, where reasonably practicable, provide a reasonable opportunity to address them before making a final decision. Measures may include further preparation, fitness work, medical clarification, changes to responsibilities, reasonable adjustments, additional support or leadership, or replacement of a School Leader.
Where a participant fails to attend or satisfactorily complete compulsory preparation, refuses to participate appropriately, or Turn Wild reasonably considers that the participant has not demonstrated the fitness, competence, behaviour or preparedness necessary to participate safely, Turn Wild may require further preparation or determine that the participant cannot take part.
Where participation is terminated for documented serious or persistent behaviour, refusal to follow reasonable instructions, or failure to meet previously communicated essential participation requirements, this will not normally be treated as cancellation of the expedition by Turn Wild.
Any refund will take account of services already provided, non-refundable costs and commitments, reasonable cancellation costs, and reasonable additional or continuing group costs arising directly from the reduction in participant numbers. Turn Wild will also take account of costs it avoids or amounts it is reasonably able to recover because the participant is not travelling. Turn Wild will not be required to refund amounts which remain reasonably payable in order to maintain the arrangements and agreed price for the remaining group. Any refund will not exceed the amount paid in respect of that participant.
17. School Leaders and Staffing
School Leaders may be required to attend specified pre-expedition training and preparation activities. The School is responsible for providing the agreed number of suitable School Leaders unless otherwise agreed in writing.
Where the availability of a School Leader or other member of the expedition leadership team changes before or during the expedition, Turn Wild may make reasonable changes to staffing, supervision, itinerary or other arrangements necessary for the safe continuation of the expedition.
Where reasonably practicable, Turn Wild and the School will cooperate in arranging suitable replacement or additional leadership. Where a School Leader is insured as part of the applicable group travel insurance, relevant insured costs will be pursued under that policy where appropriate. Responsibility for any other additional costs will depend on the circumstances, booking arrangements, applicable insurance and the respective responsibilities of Turn Wild and the School.
Where an undisclosed participant need results in a level of individual supervision or support which materially affects safe staffing or operation of the expedition, Turn Wild may provide additional supervision where reasonably available, restrict participation, modify arrangements or arrange an early return. Where that additional requirement results directly from information which the participant or parent/carer knew, or ought reasonably to have disclosed, reasonable additional costs may be charged to the participant or parent/carer. Where the requirement results from a genuinely new illness, injury or change arising during the expedition, cost responsibility will be determined under the applicable insurance arrangements, these Terms and applicable law.
17A. Guiding, Supervision and Unguided Time
Turn Wild provides guiding and supervision for the activities and periods expressly included in the agreed expedition programme. Any periods outside those arrangements must be clearly identified in the expedition-specific booking documents and, for school groups, the final agreed Commercial Agreement or an expressly incorporated supervision schedule. The documents must state the relevant activities or periods, locations, start and end points, who is responsible, and the arrangements for handing over and resuming supervision. An evening, overnight stay, meal, transfer or rest period is not automatically outside Turn Wild's arrangements merely because no guided activity is taking place.
For school groups, the School retains the safeguarding, pastoral care and behaviour responsibilities agreed with Turn Wild. During periods expressly agreed to be supervised by the School rather than Turn Wild, the School must provide suitable staff and appropriate student supervision, including any agreed evening, overnight or free-time arrangements. Students must not be treated as responsible for their own supervision simply because Turn Wild's guiding has ended. Turn Wild and the School must confirm the handover, the responsible School Leader and how supervision will resume. Any proposed independent student activity requires specific agreement and suitable risk-assessed supervision arrangements.
School supervision schedule – Jotform agreement
For school expeditions using the following locations or arrangements, the School and Turn Wild must agree and complete a separate entry in the Jotform School Expedition Agreement for each of these periods before departure:
• Downtime at the gîte.
• Downtime at Hotel Ali.
• Supervision during market visits.
• Supervision at airports, including the relevant departure and arrival stages.
Each entry must identify the start and end of the period, location or permitted area, number of students, names and number of supervising School staff, the named School Leader responsible, the agreed student-to-School-staff ratio and method of supervision. It must also record safety boundaries and restrictions, handover and return arrangements, meeting or check-in times, emergency contacts and the response to an overdue or missing student. Any period that does not apply must be marked Not Applicable with a reason; applicable entries must not be left blank.
For these agreed School-supervised periods, Turn Wild guides, Lead Guides and Assistant Guides must not be included in the supervising School-staff numbers or counted towards the agreed supervision ratio. The School must provide sufficient suitable staff to meet the agreed arrangements without relying on Turn Wild guides, even where guides are present or available for emergency assistance.
The completed supervision schedule must be accepted by an authorised School representative and Turn Wild before departure and expressly incorporated into the final agreed Commercial Agreement. Its arrangements must be reflected in the Journey Risk Management Plan and Leaders' Pack and briefed to the relevant staff and students before the periods begin. These periods remain School-supervised time; they are not unsupervised student free time.
For adult participants, the booking documents must identify any free time or independent activity during which Turn Wild will not provide direct guiding or supervision. During those periods, adults are responsible for their personal decisions and conduct and must follow the communicated safety instructions, activity restrictions, area boundaries and return or check-in requirements. Separate activities arranged independently by a participant are not included in Turn Wild's guiding services unless expressly agreed in writing.
Before an unguided period begins, Turn Wild and, where applicable, the School must ensure that participants understand the relevant local hazards, permitted areas and activities, restrictions, meeting location, return or check-in time, emergency contacts and how to obtain help. The responsible leaders must have an agreed response to missed check-ins or overdue participants. Arrangements must take account of the participants' age, competence, medical or support needs and local conditions. Planned remote supervision remains a supervision arrangement and must not be described as unsupervised free time.
Changes to agreed guiding or supervision arrangements must be recorded and communicated clearly. Turn Wild and the School must agree any school supervision changes before the affected period begins; urgent protective action may be taken where necessary for safety. Changes affecting an existing booking must be handled in accordance with the Contract and applicable law, with agreement obtained where required.
These provisions define the agreed scope of guiding and supervision. They do not exclude or limit Turn Wild's responsibility for services included in the package, its applicable duty to provide assistance, liability for negligence or any statutory rights which cannot lawfully be excluded or restricted.
18. Complaints
Turn Wild will endeavour to resolve complaints as they arise. Any perceived failure in performance should be reported to the Expedition Leader or Turn Wild as soon as reasonably practicable so that there is an opportunity to remedy it.
Where a serious complaint remains unresolved during the expedition, the Client should provide written details to Turn Wild as soon as reasonably practicable after the expedition. Failure to report a problem at the time may affect Turn Wild's ability to investigate or remedy it but does not remove any statutory rights which cannot lawfully be excluded.
18A. Photography, Video and Participant Communications
Turn Wild may take photographs or video for operational, training or educational purposes where there is an appropriate lawful basis and in accordance with its Privacy Policy and safeguarding procedures.
Promotional use on the website, social media or printed materials will require separate, appropriate permission. Acceptance of these Terms is not consent to promotional photography. For children and young people, permission and image use must follow Turn Wild's safeguarding and consent arrangements, involving parents/carers and the young person as appropriate. A decision not to give promotional permission will not affect participation.
Where promotional use relies on consent, it may be withdrawn by contacting info@turnwild.com. Withdrawal does not affect lawful use before withdrawal. Turn Wild will stop future consent-based use and take reasonable steps to remove images from channels it controls; printed material already distributed or copies shared independently by others may not be recoverable.
Participants may take personal photographs only where this respects safety, privacy, local customs and the instructions of responsible leaders. Participants must not publish material that breaches confidentiality, compromises safeguarding or safety, or unlawfully infringes another person's privacy. Turn Wild may request removal of such material. Concerns involving children or young people will be handled through Turn Wild's existing safeguarding procedures.
18B. Data Protection
Global Command Ltd trading as Turn Wild is the controller of personal information it processes for bookings and expedition delivery. Turn Wild handles personal information in accordance with the UK GDPR, the Data Protection Act 2018 and its Privacy Policy. Acceptance of these Terms does not provide blanket consent to processing or marketing.
Turn Wild collects and uses information reasonably necessary to administer bookings, assess participant needs, arrange travel and insurance where applicable, and plan and deliver expeditions safely. Medical information is treated as confidential and processed only where an appropriate lawful basis and condition for processing health information apply.
Information may be shared with authorised staff, the expedition doctor, School staff, insurers, travel agents, relevant suppliers, emergency services or healthcare professionals where necessary for the relevant purpose. Access and disclosure must be limited to the information required. Transfers outside the UK must use the applicable data protection safeguards.
The Privacy Policy explains purposes, lawful bases, recipients, international transfers, retention and individual rights. Questions or requests about personal information should be sent to info@turnwild.com. Safeguarding concerns identified through participant or medical information will be managed through Turn Wild's existing safeguarding procedures.
19. General Conditions
No person may vary the Contract on behalf of Turn Wild unless authorised to do so. Any agreed variation should be recorded in writing.
If any provision of these Terms is found invalid, illegal or unenforceable, the remaining provisions will continue in force.
Nothing in these Terms and Conditions affects any statutory rights which cannot lawfully be excluded or restricted.
The Contract is governed by English law and disputes will be subject to the jurisdiction of the English courts, subject to any mandatory rights which apply to the Client.